June 14, 1999

From: Fran Banks
Chair Person - Institute of Canadian Bankers
Kamloops, B.C.
Transit 2320

To Whom It May Concern:

The Institute of Canadian Bankers had a seminar facilitated by Trin, which was extremely well received by all. Trin took the initiative and caught the moment for the continuous changing demands in the financial industry. Her enthusiasm, zest for life and unique style, made every participant feel that she had scripted her presentation just for them.

Fran Banks

"Our company has gone through a total transformation. We now have a dynamic interactive team of people who are highly effective at working together to serve the customer. Bottom line? Our productivity is up 34% with no additional staffing and we have drastically reduced our turnover. Great job, Trin! Keep up the good work!"

From: Renee Gomes
President - Hawaii Business Equipment

"The training has had a profound effect on the way our management team and staff confront organizational issues. Our teams of trained people are now easily able to insightfully meet the challenges of a changing environment. Change is here to stay, and I feel that the Elan training programs have prepared us for dealing with this in an innovative manner."