OUR MOST REQUESTED WORKSHOPS

     A brief overview of our most requested workshops follows. While the basic format is designed for approximately 20-30 people (management or staff), delivered in 3 to 4-hour sessions, each workshop is tailored to the goals and needs of your organization. We have more than 35 workshop modules to meet your training objectives.
     Methodology may include: Lecture, Discussion, Role-Playing, Overheads, Written Exercises, Computer-generated Slides, Group Participation, Videos, and Personal Inventories.

LEARNING TO LEARN

• Accelerate learning to meet the demands of the 21st Century
• Discover how to utilize the brain's powerful memory system
• Gain a set of specific learning skills for on-the-job learning
• Program behavioral changes for greater effectiveness
• Master the secrets of effective listening
• Attain new note-taking skills as an aid to memory
• Learn the secrets of managerial success for the 21st Century
• Explore the relaxation response & learning
• Discover how the brain stores and retrieves information
• Gain specific learning skills for enhancing job effectiveness
• Discover the relationship between music, color, variation & brain alertness
• Right & left brain versus "the global brain"
• "Essence Learning" as an integrative learning skill
• New brainstorming skills to unleash creativity
• The keys to learning success in the Information Age
• New skills for idea generation & planning

THE LEARNING ORGANIZATION & the 21st CENTURY LEADER

• Build loyalty, productivity & teamwork through the power of relationship
• Breaking down the blocks and barriers to learning
• Building the learning organization
• New skills for idea generation & planning
• Explore the values, principles and behaviors of the learning organization
• Master the secrets of effective listening
• Learn the secrets of managerial success for the 21st Century
• Dealing with the 'Stochastic Shock Factor'
• Managing both process and instantaneous change
• Developing the 21st Century leadership mind set
• Emotional intelligence principles for the 21st Century leader

TEAM EFFECTIVENESS 1

• Turn all groups into winning teams
• Utilize the empowerment principle to enhance team effectiveness
• Do more with less through synergy
• Use active listening skills to enhance communication
• Become a more effective communicator
• Use the home court advantage to align the team
• Break through limiting patterns and bond with the team
• Discover a set of specific team communication skills
• Increase synergy and team effectiveness

LIFESTYLES INVENTORY

• Discover the secrets of the 'master manager/supervisor'
• Profile own level of personal mastery
• Discover the difference between passive-defensive, aggressive-defensive, and constructive styles
• Enhance opportunities for professional advancement
• Identify effective beliefs, values & behaviors, and dissolve ineffective & disempowering patterns and leadership styles
• Bring about productive changes in leadership & coaching skills
• Improve relationships with family, friends, & coworkers
• Increase productivity and improve quality of work performance
• Learn how to raise people and task quotients
• Decide on specific strategies for change
• Set and achieve powerful goals for your future as a leader/coach

INTERPERSONAL COMMUNICATIONS WITH NLP

• Break the patterns of communication breakdowns
• Discover your own and other people's learning styles
• Understand communication style differences and how to bridge them
• Resolve conflict more easily
• Use nonverbal techniques to give any message more impact

IN HIGH ESTEEM

• Discover how a person's belief system affects their self-esteem
• Know the relationship between self-esteem, productivity, and performance
• Understand the importance of building personal and staff esteem
• Know how to create "the esteem advantage" for self and others
• Meet the esteem enhancement challenge with greater enthusiasm
• Create a healthy team based on the principles of esteem enhancement
• Discover the self-esteem principles of success

TEAM COMMUNICATION SKILLS 1

• Discover the power of framing
• Bridge the communication gap
• Discover the secret of Ho'o ponopono
• Break the avoidance syndrome
• Learn to communicate with clarity
• Become an authentic communicator
• Discover the power of personal presence
• Clear the blocks and barriers to goal achievement
• Build team cohesiveness through effective communication

COACHING AS A CONVERSATION

• Be able to create a positive climate for communication
• Know that coaching is a conversation led by effective eliciting
• Understand 'The Flexibility Factor' in communications
• Recognize warning signals when a staff member is going off track
• Discover how to get a employee to open up
• Know what to do when an employee won't admit to a problem
• Understand Maslow's theories and how to use them
• Learn to be both strong and supportive
• Know how to approach overly sensitive employees
• Answering the question, "What's in it for me?"

WINNING WORDS: Enhancing Rapport Building Skills

• Discover the communication makers and breakers
• Seek solutions, not faults - turn complaints into positive action
• Discover simple techniques for keeping your comm-lines open
• Turn conflicts into collaboration
• Discover the power of small acknowledgments
• Reinforce rapport with positive support
• Break the defense pattern that creates conflict

SERVICE EXCELLENCE 1

• Our attitude is our message
• Discover 'The Moments of Truth Principle'
• Evaluate the difference between good & exceptional customer service
• Learn the customer service language
• Evaluate the customer service quotient
• Brainstorm ways to improve the customer service quotient
• Develop strategies and plan for improvement

KAIZEN 1: Continuous Improvement Through Rethinking Routines

• Identify the components of a workflow process
• Learn to challenge and rethink workflow processes
• Define specific criteria necessary for a workflow process
• Discover how to monitor a workflow process
• Redesign the workflow process to suit customer's quality expectations
• Learn how to improve any workflow process
• Have a set of specific techniques for mapping a workflow process

CONFLICT RESOLUTION

• The six laws of energy management
• Discover the positive effect of conflict on change and creativity
• Have a set of basic strategies for addressing conflict
• Be a better listener-reciever
• Have a set of communication consciousness skills
• Discover the basic difference between energy use and abuse
• Have more creative strategies for embracing conflict

Other workshop titles:

• Interpersonal Communications 2
• Meetings That Motivate
• Developing Team Flow
• Managing Manager's Time
• Coaching as a Conversation 2
• Service Excellence 2
• Drawing Outside the Lines
• LSI Re-take
• Team Communication Skills 2
• Team Effectiveness 2 & 3
• Building Effective Relationships through Effective Communications 1 & 2
• Developing Departmental Visions
• Time Management
• Kaizen 2: Continuous Improvement
• Team Building - The Ropes
• The Role of a Leader

For more information on these topics, or to have a workshop designed
specifically for your organization, please contact us: